Refund policy
We want you to love what you bring into your home. Because fragrance is personal and scent preferences can vary, please review the scent description and fragrance notes carefully before placing your order.
Returns
Unused and unburned products may be returned within 14 days of delivery. To be eligible for a return, the product must be unused, unburned, and in its original condition and packaging.
To request a return, sign in to your customer account at https://account.welshcollective.com, select the eligible order, and submit a return request. If you need assistance, contact us at support@welshcollective.com. Returns sent without prior authorization may not be accepted.
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Scent Satisfaction
We understand that purchasing fragrance online can be difficult. However, because fragrance preference is subjective, we cannot accept returns or issue refunds for candles that have been burned simply because the scent is not preferred.
If you're unsure about a fragrance, we encourage you to review the scent notes and descriptions before purchasing. We may also include fragrance samples with orders to help you discover other Welsh Collective scents.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If your order is damaged, defective, or you received the wrong item, contact us at support@welshcollective.com as soon as possible after delivery.
Please include your order number and photographs of the item and packaging when applicable. We'll review the issue and work with you to make it right through a replacement, refund, or other appropriate resolution.
Non-Returnable Items
We cannot accept returns of:
- Candles that have been burned or used
- Wax melts or fragrance products that have been used
- Fragrance samples
- Gift cards
- Items marked final sale
- Customized or personalized products
Exchanges
We do not offer direct exchanges. If your unused item is eligible for return, you may return it according to this policy and place a new order for the item you'd prefer.
Refunds
Once an approved return is received and inspected, we'll notify you of the status of your refund. Approved refunds will be issued to the original payment method.
Please allow additional time for your bank or credit card company to process and post the refund.
Order Cancellations
If you need to cancel an order, contact us at support@welshcollective.com as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
Questions
Questions about a return or your order can be sent to support@welshcollective.com