Shipping policy

Processing Times

Orders are carefully prepared and shipped within 3–5 business days. Business days do not include weekends or holidays. During launches, holidays, or periods of high order volume, processing may take slightly longer.

Processing time is separate from the estimated transit time shown at checkout.

Shipping Rates and Carriers

Welsh Collective currently ships within the United States using USPS and UPS. Shipping rates are calculated at checkout based on the package, destination, and selected shipping service.

Once your order ships, you will receive an email containing your tracking information. Delivery estimates are provided by the carrier and are not guaranteed.

Shipping Delays

Once a package has been accepted by USPS or UPS, delivery is handled by the carrier. Weather, holidays, and other carrier-related circumstances may cause delays outside of our control. If your tracking has not updated for an extended period, please contact us at support@welshcollective.com so we can help review the shipment.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact us as soon as possible. We are happy to correct the address if the order has not yet shipped.

If an order is returned because an incorrect or incomplete address was provided, the customer may be responsible for the cost of reshipping the order.

Packages Marked Delivered

If your tracking shows that your package was delivered but you cannot locate it, please check around the delivery area and with household members or neighbors. Carriers occasionally mark packages as delivered shortly before they arrive, so please allow up to 48 hours.

If the package still has not been located, contact us at support@welshcollective.com. We understand that delivery issues happen, and we will review each situation individually and do our best to help.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery at support@welshcollective.com. Include your order number and clear photos of the damaged item, the inner packaging, and the exterior shipping box so we can evaluate the damage and make it right.